Frequently Asked Questions
Q: How long does shipping take?
A: All apparel, towels, and accessories are printed and fulfilled by Printful, our trusted production partner.
- Fulfillment: 2–5 business days
- Shipping: 3–7 business days
Shipping times may vary based on your location.
Pediaquatics Swim Co. shipments may take 24–48 hours to show updates. If tracking doesn’t move after 3 days, reach out, and we’ll check on it for you.
Q: Why did only part of my order arrive?
A: Because our products are fulfilled by Printful, items may ship from different facilities and arrive separately. Digital
e-books always arrive instantly by email.
Q: Where are the products made?
A: All physical products—swim shirts, rash guards, towels, and athletic apparel—are made-to order by Printful using high-quality printing and materials.
Q: Are the swimsuits and rash guards good for daily pool use?
A: Yes! Printful uses durable, chlorine-resistant fabrics perfect for swim lessons, recreation, and water play.
Q: Will the colors and prints fade?
A: Printful’s printing technology ensures vibrant, long-lasting color. To maximize longevity, avoid rough surfaces and
Velcro, which may snag the fabric. Always remember, rinse your bathing suits and rash guards in fresh water after swimming in the pool as the chlorine that sits on the fabric can make the fabric fade quickly and ruin the fabric.
Q: How do I receive my e-book?
A: Your e-book is delivered immediately by email after checkout. Check your spam and promotions folders. If you still don’t see it, email us and we’ll resend it right away.
Q: Can I print my e-book?
A: Yes, you may print your e-book for personal use.
The e-book guides parents through simple progressions to help your child build water confidence and safe swimming habits at home or in your community pool.
Q: Are digital products refundable?
A: No. Because digital content is instantly delivered, all e-book purchases are final.
Q: What is your return policy?
A: Because our items are printed on-demand by Printful, returns are accepted for misprints, defects, or damaged items. For sizing issues or buyer’s remorse, Printful does not accept returns.
Q: What if my item arrives damaged?
A: Contact us within 7 days of delivery with a photo, and we will file a claim with Printful for a replacement.
Q: Can I exchange a size?
A: Because everything is made-to-order, we cannot offer size exchanges. Please check sizing charts carefully before purchasing.
Q: Do you offer in-person swim lessons?
A: Yes! We offer structured swim-float-swim training. Visit the http://www.safetyfirstpediaquatics.com
page for details or booking information.